To capture the QR code, the monqi app for parents must be granted access to your camera and your camera must be focused on the code. It will scan the code automatically upon focusing on the QR code.
First ensure you have you granted permission to the monqi app to use the camera .
- On iPhone Settings>Scroll down to monqi > now ensure that camera permissions have been enabled.
- On Android: Settings>apps>monqi>Permissions>enable camera
Secondly make sure the camera is focused on the QR code. You can do that by moving the camera towards and away from the child's phone.
If you still have no luck ensure you have no other applications open that require the camera, if so shut down these apps and try again.