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monqi support

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Latest activity by monqi support
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    monqi support created an article,

    How do I transfer files from my Monqi phone?

    1st Method: Direct Transfer Using a PC is the easiest and fastest method. This will work if you want to transfer from the Monqi phone to any other computer (PC or Mac).  Make sure you have your USB...

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    monqi support created an article,

    How do I perform a hard reset?

    You may be requested by our support team to perform a hard reset. This action will reset hardware settings. A reset is permanent and cannot be undone. It will erase all personal data and downloade...

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    monqi support created an article,

    How do I use the Night Schedule presets?

    Start by going to the Scheduling section of the parent app. You can select Weekday Night, Weekend Night, or both. Toggling the slider will disable access to the phone's features during the time int...

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    monqi support created an article,

    Initial set up for a new Monqi powered phone!

      Out of the box Every Monqi powered phone is pre-installed with the latest version of Monqi! Before starting, please charge your new phone with the provided USB cable and USB plug. We recommend ch...

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    monqi support created an article,

    Monqi Jungle won't open or install.

    Monqi Jungle may not install or open for several reasons: Google Family Link is enabled. Monqi lost connection to the internet. Installation from Unknown Sources is turned off. If you suspect any...

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    monqi support created an article,

    How do I remove a Google account from the Monqi phone?

    In certain cases you will need to remove a Google account from your child's phone. Google accounts can be used for logging in to email, messaging, or video chat applications. First, we will grant a...

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    monqi support created an article,

    How do I allow unknown sources?

    Enabling unknown sources Sometimes a phone's permissions can be cleared through a reset, security update, or activation of a Google account. Jungle is our own custom app and it does not appear on t...

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    monqi support created an article,

    Access to system settings on child phone

    In certain cases you will need to activate system settings on your child's phone, e.g. formatting SD card, switching off mobile data, etc. You activate access to full system settings from your pare...

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    monqi support created an article,

    Charger, battery, screen and other hardware

    For anything issues related to hardware such as charging issues, smashed screens, broken charger etc please contact STK directly:    Go to www.stklife.com in the bottom right have corner will be an...

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    monqi support created an article,

    Receiving notifications

    In order to receive notifications on your monqi parent app; you must have enabled notifications for monqi. Here is how you can ensure it is enabled:  Android: When NOT in the monqi app click Settin...