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monqi support

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Latest activity by monqi support
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    monqi support created an article,

    Night time schedules

    How to use the preset Night schedules.    To set the schedules at night, you activate either/or both of the Weekday night and Weekend night by toggling the slider to on. The Moon signifies when the...

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    monqi support created an article,

    monqi jungle issue

    Saturday 6 of April 21:00  We are currently facing an issue with live movement and access to the monqi jungle due to a recent server upgrade. We are working on solving the issue and will write back...

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    monqi support created an article,

    Cases and protective screens

    If you are looking for cases or protective screens for monqi powered phones kindly see the links below for your relevant model IMO S2     

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    monqi support created an article,

    monqi set up

    With monqi you do not need a google account and if you do decide to you do not need to pair it to a google Family link account. Monqi offers more features than family link and is easier to set-up. ...

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    monqi support created an article,

    monqi jungle and unknown sources

    If you get the issue that monqi jungle cannot download and that you must approve unknown sources it is likely because you installed family link prior to activating monqi. To rectify the issue we s...

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    monqi support created an article,

    How to remove a google account from my child's phone

    In certain cases you will need to remove a gmail account from your child's phone. To remove it  kindly follow these steps:  1. Open parent app  2. Swipe up on the child card  3. Click top left corn...

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    monqi support created an article,

    How to allow unknown sources

    In certain cases you will need to allow install from unknown sources on your child's phone. To enable those kindly follow these steps:  1. Open parent app  2. Swipe up on the child card  3. Click t...

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    monqi support created an article,

    Access to system settings on child phone

    In certain cases you will need to activate system settings on your child's phone, e.g. formatting SD card, switching off mobile data, etc. You activate access to full system settings from your pare...

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    monqi support created an article,

    Charger, battery, screen and other hardware

    For anything issues related to hardware such as charging issues, smashed screens, broken charger etc please contact STK directly:    Go to www.stklife.com in the bottom right have corner will be an...

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    monqi support created an article,

    Receiving notifications

    In order to receive notifications on your monqi parent app; you must have enabled notifications for monqi. Here is how you can ensure it is enabled:  Android: When NOT in the monqi app click Settin...