Avatar

monqi support

  • Total activity 161
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 2
  • Subscriptions 79

Activity overview

Latest activity by monqi support
  • Avatar

    monqi support created an article,

    Charger, battery, screen and other hardware

    For anything issues related to hardware such as charging issues, smashed screens, broken charger etc please contact STK directly:    Go to www.stklife.com in the bottom right have corner will be an...

  • Avatar

    monqi support created an article,

    Receiving notifications

    In order to receive notifications on your monqi parent app; you must have enabled notifications for monqi. Here is how you can ensure it is enabled:  Android: When NOT in the monqi app click Settin...

  • Avatar

    monqi support created an article,

    What can I do if my Charger, cable, battery, screen is broken

    Monqi does not offer hardware repair or replacement services. For that you will need to contact the retailer or the handset manufacturer directly. 

  • Avatar

    monqi support created an article,

    How do I turn off airplane mode

    To turn off airplane mode simply hold the lower button on the right side of the phone for 1-2 seconds and a dialogue window will appear. From here you can enable and disable airplane mode.     

  • Avatar

    monqi support created an article,

    Setting up / Configuring SD card

    Two things need to be in place for a memory card to be used:  1. The memory card it must be formatted to a portable memory card.  2. Configure the storage settings on the child phone: To access tho...

  • Avatar

    monqi support commented,

    Thanks for the suggestion,  We will work on this one for upcoming upgrades in the beginning of the new year!!   

  • Avatar

    monqi support commented,

    Hello,  You will not be notified of texts to the other caretaker.  Thanks 

  • Avatar

    monqi support commented,

    Hello all,  We disable access to all settings and select the most relevant ones. This is to secure the platform. Just contact monqi support (open a ticket on the front page of our support page) and...

  • Avatar

    monqi support commented,

    Hello all, To get in contact with support just open a ticket. To do so click Submit a request in top right corner of the main support page monqi.zendesk.com . We will then get back to you ASAP.    ...

  • Avatar

    monqi support commented,

    HI Ian,  Since this is a post for feature requests I want to thank you for bringing this to our attention. We will add a MP3 player to our store in the next 12 hours.  Again thank you so much for t...